Rejecting payments

To reject a payment

  1. On Your Dashboard, under ACTION ITEMS, click Payment(s) awaiting approval.
    The Payments Awaiting Approval window lists the payments that must be approved before they can be processed.
  2. Click to select the X beside any payments that you want to reject.

    Payments Awaiting Approval

    The X changes to red, and a confirmation dialog appears.

    Reject Payment popup
  3. In the Reason field, enter a reason for the rejection.
    Be as clear as you can so that the person who created the payment will know what they have to do to fix it.

    Reject Payment confirmation dialog
  4. Click YES, REJECT PAYMENT.
  5. Optionally, repeat these steps to mark additional payments for rejection.
  6. Then click SUBMIT.